Frequently Asked Questions

Yes. You don’t need to be a business to buy from us — anyone can walk in and purchase. We’re open 7:30am to 4:30pm Monday to Friday (closed weekends and public holidays).

Absolutely. We’re located in Penrith at Unit 3/10 Production Place, Jamisontown NSW 2750. Choose pick-up at checkout and we’ll let you know when it’s ready.

We accept cash and all major cards — Visa, MasterCard, AMEX and EFTPOS.

To prevent fraud and protect our customers, orders over $500 (incl. GST) may be subject to an identification check. We may ask for a valid driver’s licence before processing, dispatch or collection. All ID is handled securely and used only for verification.

Yes — call us on 1800 60 50 40 during trading hours and our team can take your order and recommend the right product.

After payment, orders are processed by the next business day (cut-off for same-day dispatch is approximately 11am). Typical transit times: NSW/ACT 1–3 business days; QLD & VIC 2–5; SA, WA & TAS 6–15.

No. Because many of our products are Dangerous Goods, we can only ship to a valid residential or business address. Australia Post will not accept Dangerous Goods for collection.

Our couriers require a daytime contact number for every Dangerous Goods delivery. We can’t book your consignment without one.

Shipping is based on the quantity, weight, destination and whether the order contains Dangerous Goods. The exact cost is shown at checkout.

Yes. Every consignment is tracked. Your tracking number is emailed once your order is dispatched and is visible in your account. If you can’t find it, just contact us.

Please make sure your address is correct at checkout. Once an order leaves our warehouse we’re unable to redirect or amend the delivery address.

Many solvents are flammable or corrosive and are classified as Dangerous Goods. This affects how they’re packed, labelled and shipped — but it simply means they need to be handled with care. Each product’s label is GHS-compliant.

An SDS is available for every product. If you need one before purchase or can’t locate it, contact us and we’ll send it straight through.

For chemical intake or spills, call us on 1800 60 50 40. In an emergency, call CHEMCALL on 1800 127 406, the Poisons Information Centre on 13 11 26, or 000 if life-threatening.

Yes. We manufacture and distribute in sizes from 1L bottles to 200L drums and 1000L IBCs, plus custom bulk blends. Register as a wholesale customer or contact us for a quote.

Yes. We manufacture our cleaning and hygiene range right here in Australia, to exceed industry standards, and supply directly to end-users.

If you need to return something, contact us or call 1800 60 50 40 first. Please read our Returns Policy before sending anything back. For safety and compliance reasons, opened Dangerous Goods generally can’t be returned.

If anything arrives faulty or damaged, contact us right away and we’ll make sure the correct process is followed and the issue resolved as quickly as possible.

We aim to respond to messages within 3 business hours. Messages sent after hours, on weekends or public holidays are answered the next business day.